Contents
| Acknowledgments |
1
|
| A Fictional Tale: When IT Hits the Fan | |
| Cause and Effect |
5
|
| Storm Clouds |
9
|
| Chasing Gremlins |
21
|
| Crash and Burn |
41
|
| Trial by Fire |
59
|
| Resuscitation |
69
|
| Reversals and Realizations |
83
|
| Revelation |
97
|
| Aftermath |
117
|
| Boomerang |
131
|
|
|
|
| Introduction to the Executive Summary |
133
|
| The Reason |
135
|
| The Executive Summary | |
| ROI Barrier #1 - The Language Barrier |
141
|
| ROI Barrier #2 - Viewing Technology
as an Expense rather than an Investment |
147
|
| ROI Barrier #3 - Hanging on to Old
Technology Too Long |
151
|
| ROI Barrier #4 - Reactive vs. Proactive
Method of Maintaining Technology |
155
|
| ROI Barrier #5 - Inadequate Training |
159
|
| The Plan |
163
|
| Phase One: Discovery |
166
|
| Phase Two: Defining and Setting Expectations |
169
|
| Phase Three: Managing Your Technology |
173
|
| The Summary |
179
|
| The Plan - a Quick Checklist |
181
|
| About the Author |
185
|
|
|
The Book
